Jekyll, reflecting on mankind, “All human beings… are commingled out of good and evil.”
You may be familiar with the Robert Louis Stevenson story of Dr. Jekyll and Mr. Hyde. Dr. Jekyll believed that he found a method of separating the good and evil that he believed resides in all of us. The consequences of his experimentations did not bode well for him or the safety of others.
The story of Dr. Jekyll and Mr. Hyde has been used as an analogy for the balance many people try to maintain, between being a good person and doing “the right thing” at work, and acting in accordance with other self-interests. We have all likely worked with individuals who may not have always acted in the best interest of their employer and/or their customers, which can create an ethical and possibly moral conflict.
A duality can also be used to described individuals who are perceived as being moody, or someone who does not demonstrate a well-balanced sense of emotional intelligence. This is a person who seems to have an on/off switch that can be triggered or activated, with or without warning. Those individuals are challenging to work with and when it is your manager whose personality or demeanor seems to constantly change – that poses even greater challenges as that person is responsible for your work assignments, performance evaluation, and reputation with your employer. When you find you are in this situation, there are coping strategies you can implement to help how you respond to and work with this manager.
The Art of Managing Others
While there are countless articles written about managing employees effectively, along with resources that describe leadership styles that bring out the best in employees, managing others is still individually based. For example, some managers can manage employees well while other managers have developed leadership qualities. Some managers are actively engaged in the development of their employees and others manage from a distance – intervening only when there is a conflict that cannot be resolved.
One aspect of managing others that has a significant influence on working relationships is a manager’s disposition. Some managers rule with an “iron fist” while others may view their role as collaborating with employees. Some managers may seem like dictators and others may appear to be aloof and not very responsive to the needs of their employees. It is this disposition that can appear to fluctuate from time to time and if so, that is when employees may perceive they are working for Dr. Jekyll and Mr. Hyde.
Do Personalities Matter?
As a career coach, I’ve heard many clients state that they did not expect their manager to act in a certain manner after starting a new job – as if that manager intentionally changed their personality. Most people display their best personality when starting a new position, and that includes the employee and their manager. Even with the most engaging job interview, and use of behavioral based questions, it is not always possible to predict how someone else will behave in the long run. You may believe that you have a good feeling about a manager; however, you won’t know if that feeling is an accurate measurement until you have worked with that person.
There is an expression that is often used when employees do not get along and it refers to a difference in personalities. A manager or an employee may state that about the other when it is difficult to get along with them and/or a working relationship has broken down. If the manager has made that statement it is often used as a warning sign and indicator that the employee is expected to change in some manner. No matter how hard employees work to ensure that relationships at work remain professional, after time on the job there is always going to be a personal aspect. Friendships are formed, cliques are established, and a distinction of who is liked or not liked becomes clear – and may be based entirely upon perceptual factors. This happens with every employee and every manager within an organization.
Five Coping Strategies
When it seems that you are working for a manager who frequently changes personalities or their disposition, there are strategies you can consider as a means of coping with and working with that individual.
#1. Find a Way to Relate
When you are able to relate to someone else you are finding common ground with them and being relatable means that you are breaking down potential barriers that could block a productive working relationship. This is not a process that works instantaneously or happens overnight, rather it is a process that is done through a series of positive interactions. When you look for ways to relate to your manager, try to find neutral topics that avoid emotional reactions. In other words, if your manager is challenging to work with you may want to avoid discussing politics with him or her.
#2. Learn to Tolerate Your Manager
If you have a manager who exhibits extreme behavior, learning to tolerate them can be challenging. I am not stating that you have to accept their behavior or try to understand why they act in the manner that they do now. However, you can look at the bigger picture. What would it mean for your job, your career, your team or department, and your employer if you try to tolerate how your manager acts? Learning to tolerate a manager also means you do not go above them and try to report why you believe their behavior is inappropriate – unless you have a justifiable matter that would involve someone from a Human Resources department. How you perceive your manager may be different from the perception held by their superior.
#3. Conduct a Self-Analysis
Any time you are finding what you believe is inconsistent behavior from your manager, the first step is to look inward. While that may seem counterintuitive, it is important because you need to evaluate your perception of this person – along with the actions you have taken or would like to take now. Here are some questions to ask: Have you done your best to develop and nurture a working relationship? Have you performed your very best regardless of how you perceive your manager? Is there anything more you can do or should do now to make the situation better? Finally, if you believe that this situation is unacceptable and cannot be changed, is it time to find a different department to work in or look for a new job?
#4. Watch for the Emotional Triggers or Warning Signs
If you have a manager whose disposition can fluctuate from day to day, it will likely occur often enough that you begin to develop a sense of what the warning signs are or when the changes are going to take place. If so, you can learn to work around or work with those changes. If the personality changes occur suddenly and without warning, then your only alternative may be to avoid any actions that can be viewed as confrontational. You may never know why these changes occur and trying to get to the bottom of it can also be an exercise in futility. However, as you get to know your manager you should be able to identify those times and situations when you should avoid direct contact – unless you are specifically asked a question or instructed to do something for them.
#5. Always Maintain Your Own Emotional Control
It could be easy to state that emotional intelligence on your part is the answer; however, a sudden change in your manager’s personality or disposition requires more than managing your emotions – it most likely means you need to hold back any actions or responses. While you may feel frustrated, you must do your best not to let those frustrations show as it will only create greater tension between you and your manager. Keep in mind that your manager is in a position of authority and any actions on your part that can be viewed as being negative or hostile will only result in negative outcomes or consequences – whether or not you are justified in how you feel about your manager. Maintaining control applies to all of your actions and all of your communication, both verbal and written communication.
Consider Your Manager’s Perspective
You may view your manager’s personality and disposition strictly from the lens of how it applies to you and your working environment. However, you should also consider their perspective as well. A manager is not only responsible for their outcomes and productivity; they are also responsible for an entire team. Their role can be very demanding, especially if goals are not being met. This certainly does not justify any manager acting in a manner that is not emotionally balanced; however, as an employee you can learn to empathize with their role, try to understand what they expect of you, and work to improve how they perceive you and your work. How you respond to your manager can ultimately influence their disposition towards you, either in a positive or negative manner.
If you work for Dr. Jekyll and Mr. Hyde, there may be no immediate or easy answers but what you can learn to do is to learn to cope with the situation – to lessen your emotional reactions and help you still work to the best of your ability, for the overall benefit of your job and career. Coping strategies can also lessen the potential for experiencing stress and built up long-term frustration. What you never want to do is to aggravate someone who seems difficult to work with now. You may never fully understand or be able to explain why your manager acts the way that they do now but you have an ability to control your response to them at all times.
Dr. Bruce A. Johnson is an innovative educator with experience in higher education as an online instructor and college professor, along with work as a corporate trainer and manager of a corporate training development.
Dr. J has developed expertise in his career with adult education, distance learning, online teaching, faculty development, and instructional design, along with organizational learning and development.